B-Laundry Privacy Policy

This Privacy Policy ("Policy") describes how Phearl LLC, a California limited liability company located in Los Angeles County, doing business as B-Laundry ("B-Laundry," "we," "us," or "our") collects, uses, discloses, and protects personal information when you access or use our website, mobile application (when available), or related services (collectively, the "Services").

This Policy is intended to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

a. Information You Provide Directly

• Identifiers: full name, email address, phone number
• Location information: delivery, pickup, dormitory, or designated drop-off locations
• Commercial information: order details, service type, weight, frequency, subscription status
• Payment information processed by third-party payment providers
• Communications: inquiries, support requests, and messages

We do not intentionally collect sensitive personal information unless necessary to provide the Services or required by law.

b. Automatically Collected Information

• IP address
• Device identifiers, device type, OS, browser type
• Usage and interaction data
• Cookies and similar tracking technologies

This information is used for analytics, security monitoring, fraud prevention, and functionality optimization.

2. How We Use Personal Information

• Provide, coordinate, and facilitate laundry pickup, delivery, and logistics
• Process payments, subscriptions, and transactions through third parties
• Communicate service updates, order confirmations, and operational notices
• Operate, maintain, improve, and develop our website and applications
• Detect, prevent, and investigate fraud or security incidents
• Comply with legal and regulatory obligations

B-Laundry does not sell personal information.

3. Disclosure of Personal Information

• Independent third-party laundry and dry-cleaning providers
• Payment processors (e.g., Stripe, PayPal)
• Hosting, analytics, infrastructure, and application providers
• Governmental authorities or regulators when required by law

Third parties operate independently and are subject to their own privacy policies. B-Laundry is not responsible for their practices.

4. Cookies & Tracking Technologies

• Enable essential website functionality
• Analyze usage patterns and performance
• Enhance user experience and service reliability
• Maintain security and prevent unauthorized access

You may manage or disable cookies in your browser settings; some features may not function properly if cookies are disabled.

5. Data Retention

We retain personal information only as long as reasonably necessary to provide Services, maintain records, enforce Terms & Conditions, and comply with law.

6. Data Security

We implement reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.

7. California Privacy Rights (CCPA/CPRA)

• Request access to categories and specific pieces of personal information
• Request deletion (subject to statutory exceptions)
• Request correction of inaccurate personal information
• Opt out of sale/sharing (we do not sell/share as defined by law)
• Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact information below; we may verify your identity as permitted by law.

8. Children's Privacy

The Services are intended solely for individuals at least 18 years of age. We do not knowingly collect information from individuals under 18.

9. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted with a revised "Last Updated" date.

10. Contact Information

• Business Name: B-Laundry (Phearl LLC)
• Email: support@b-laundry.co

Checkout Acknowledgment Recommendation

By continuing, you acknowledge that you have read and agree to B-Laundry's Privacy Policy and Terms & Conditions.